PrivacyNotice for client’s receiving reflexology from Moira Parkin-Moore, ClinicalReflexologist (The Reflexology Pod)


New legal protection (GDPR) for personal information iseffective from May 2018. This tells you what personal information I hold andwhy, and what your rights are. Once you have read it please complete and signthe statement of consent at the bottom.

Name:          Moira Parkin-Moore

ContactDetails:     The Reflexology Pod,

TelephoneNo:       0748 380 2497



DataController Contact Details: As above

ThePurpose of processing Client Data

I hold and use client data in order to provide you with thebest possible treatment options, support and advice. 

LawfulBasis for holding and using Client Information

The lawful basis under which I hold and use yourinformation is in my legitimate interests:

a)    my requirementto retain the information in order to provide you with the most appropriatetreatment options and advice.

b)    myrequirement to hold your information for the following legal reasons

a.     ‘claimsoccurring’ insurance

b.     lawregarding children’s records

c.     toretain records in accordance with College and Membership body requirements

c)     yourconsent

As I hold special category data (i.e. health relatedinformation), the Additional Condition underwhich I hold and use this information is:for me to fulfil my role as a health care practitioner bound under theAssociation of Reflexologists (AoR) Confidentiality as defined in the AoR Codeof Practice and Ethics.

Whatinformation I hold and what I do with it

In order to give professional reflexology treatments aspart of my clinical reflexology practice, I will need to gather and keeppotentially sensitive information about your health. I will only use this forinforming reflexology treatments and any advice I give as a result of yourtreatment. The information to be held is:

  • Your contact details
  • Medical history and other health-related information
  • Treatment details and related notes

I may contact you by email, telephone, text, WhatsApp or bywhatever means you prefer in relation to:

  • Appointment times                                                   
  • Reflexology information or information related to your health
  • Special offers and promotions (you may unsubscribe from this at any time)  

I will NOT share your information with anyone else withoutexplaining why it is necessary and getting your explicit consent.

How Long I Retain Your Information for

I will keep your information for the following periods inline with the lawful basis listed above.

a.     ‘claimsoccurring’ insurance: 7 years after last treatment

b.     lawregarding children’s records: kept until the child is 25 or if 17 when treated,then 26

c.     Membershipand Regulatory body requirements to retain information for 8 years

ProtectingYour Personal Data

I am committed to ensuring that your personal data issecure. In order to prevent unauthorised access or disclosure, I have put inplace appropriate technical, physical and managerial procedures to safeguardand secure the information I collect from you.

I will contact you using the contact preferences you havegiven me.


GDPR gives you the following rights:

  • The right to be informed:
    To know how your information will be held and used (this notice).
  • The right of access:
    To see your practitioner’s records of your personal information, so you know what is held about you and can verify it.
  • The right to rectification:
    To tell your practitioner to make changes to your personal information if it is incorrect or incomplete.
  • The right to erasure (also called “the right to be forgotten”):
    For you to request your practitioner to erase any information they hold about you
  • The right to restrict processing of personal data:
    You have the right to request limits on how your practitioner uses your personal information
  • The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
  • The right to object:
    To be able to tell your practitioner you don’t want them to use certain parts of your information, or only to use it for certain purposes.
  • Rights in relation to automated decision-making and profiling.
  • The right to lodge a complaint with the Information Commissioner’s Office:
    To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at

If you wish to exercise any of these rights, please use thecontact details given above.

If you are dissatisfied with the response you can complainto the InformationCommissioner's Office; their contact details are at:


Please note:

  • Your practitioner has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
  • Your practitioner can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.


Iconsent to you holding and using my information as outlined above, andunderstand that I may withdraw that consent at any time by emailing you at theemail address above.

Iagree to you sharing the information outlined above with _____________ /NA(circle as appropriate) the parties mentioned above for the purpose(s) andbenefit(s) described above.

I havereceived a copy of this document (Yes/No) pleasecircle

Name: ………………………………………………….

Date: ……………………………………………………

Signature: ………………………………………………

Note: for children under 16 a parental or guardiansignature is required.

Using Format